Creative Canvas Studios - Privacy Policy

Information We Collect

We collect certain information to provide and improve our services. The types of information we may collect include:

• Personal Identification Information: This includes your name, email address, phone number, and postal address, which you provide when booking a studio, contacting us, or subscribing to our newsletter.
• Booking and Service Information: Details related to your studio bookings, including dates, times, requested services, and any special requirements.
• Payment Information: While we use secure third-party payment processors, we may collect necessary details to facilitate transactions, such as billing address. We do not store your full credit card details.
• Website Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, time spent on pages, and referral sources. This is collected using cookies and similar technologies (please see our Cookies Policy for more details).
• Communications Data: Any information you provide when you communicate with us via email, phone, or through our website's contact forms.

We aim to collect only the data that is necessary for the purposes described in this policy. We do not knowingly collect sensitive personal data, such as information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning your sex life or sexual orientation.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your bookings, manage your account, and provide you with the studio services you request.
• To Communicate With You: To respond to your inquiries, provide customer support, send you booking confirmations, important updates, and promotional materials (where you have consented).
• To Improve Our Website and Services: To analyze website traffic and user behavior to understand how our services are used and to identify areas for improvement.
• To Process Payments: To ensure secure and efficient processing of payments for studio rentals and other services.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.
• For Marketing and Promotional Purposes: With your explicit consent, we may send you newsletters, special offers, and information about events or new services that we believe may be of interest to you. You can opt-out of marketing communications at any time.

We will not use your personal data for purposes incompatible with those for which it was originally collected, unless required or authorized to do so by law, or unless you have consented to such a use.

Data Storage and Security

We take the security of your personal data very seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Servers: Your data is stored on secure servers with restricted access.
• Encryption: Where appropriate, we use encryption to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is limited to authorized personnel who need the information to perform their duties.
• Regular Security Audits: We regularly review our security practices to ensure they remain effective.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your data, such as using strong passwords and being cautious about sharing your information online.

Your data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law. Specific retention periods may vary depending on the type of data and the reason for its collection.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

• The right to access: You have the right to request access to the personal data we hold about you and to receive a copy of it.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure (right to be forgotten): You have the right to request that we delete your personal data under certain circumstances.
• The right to restrict processing: You have the right to request that we limit or cease the processing of your personal data in certain situations.
• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• The right to object: You have the right to object to our processing of your personal data for direct marketing purposes or for other reasons based on your particular situation.
• The right to withdraw consent: If you have given your consent for us to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

Third-Party Sharing

Creative Canvas Studios may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential. These may include:

• Payment processors for secure transaction handling.
• Cloud hosting providers for data storage.
• Email marketing platforms for sending newsletters and promotional materials (where consent has been given).
• Analytics providers to help us understand website usage.

We will not sell, trade, or rent your personal data to third parties for their marketing purposes without your explicit consent. We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of any linked websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us:

Creative Canvas Studios
Attn: Data Protection Officer
17 Vavilova Street, Suite 405
Novosibirsk, 630090
Russia

Email: privacy.officer@creativecanvasstudios.ru

Phone: +7 8580490086